Refund and Returns Policy
Refund Policy for Duolingual Pte ltd
Thanks for purchasing our products at [www.duolingual.co] operated by [Duolingual Pte ltd].
*For Digital Products:
*We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase. *
After the 14-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.
*For Physical Products:
*To be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. *
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase.
For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. *
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If you have any additional questions or would like to request a refund, feel free to contact us.
*Refunds are made on a case-by-case basis. Final Decision is made at the discretion of the company.